COVID POLICY : UPDATED WHEN GOVERNMENT GUIDELINES CHANGE
PROCEDURE FOR CLIENTS ATTENDING A RIDING LESSON - Updated 10/10/2020
We are unable to take on any new clients in the current climate - when this changes, we will update our website and Facebook page. If you would like to be placed on our waiting list, please use our contact form to email us to include Riders name, age, weight, disability or no disability and if they have ridden with us before. Our minimum age for riding lessons is 5 years.
You must not arrive for a lesson if you have any Covid symptoms or your self isolating. If you develop any symptoms, you must cancel your lesson. If any member of your household is isolating due to symptoms or exposure then you can’t book a lesson. Please check NHS guidelines for symptoms.
At this stage we can only accept previous riders who need a small amount of assistance when mounting/dismounting. In our lead rein lessons, leaders will be wearing visors/face masks. We are unable to provide any walkers during lead rein lessons - the person who brings the rider to the lesson will be expected to walk with the rider to conform with social distancing guidelines at this time.
Arrive 5 minutes before your lessons and walk round the barn towards the indoor school.
The yard, pony boxes and livery yard are closed to clients at this time.
Proceed to the indoor school entrance where you will pay for your lesson, cash or cheque and re book for the following week. The office staff maybe in the office if this is the case then a mask must be worn to enter the office and only 1 person is to go inside. It is advised you have your own riding hat, some will be available to hire if needed at your own risk but they will be cleaned with Disinfectant/anti-bacterial spray in case of skin allergies.
Only one parent/ spectator to attend with a child, please make sure all riders clean hands either with soap and water or sanitise before and after riding.
Clients to use small toilet only by indoor school.
We have a track and trace form or the scan code which must be used on entry to the school
Please use the one-way system through the gallery at weekends.
Clients are welcome to wear a mask while the instructor checks girths.
Staff will wear a visor when checking girths, assisting to mount and doing stirrups. In the event of an accident the instructor will wear a face mask and gloves to administer first aid.
Reins will be washed after each lessons.
Once your lesson has finished you must use the hand sanitiser and leave promptly.
By booking a lesson you agree to the new Covid policy and terms.
These measures have been put in place to protect staff and clients against transmitting Covid 19.
48 Hour Cancellation Policy
Please can we remind all riders/parents/carers that we have a 48hr cancellation policy. We are a self funding riding centre and as such we need to ensure we have money coming in to pay for all of our expenditure. Failure to provide 48 hours notice of cancellation will result in the payment for that lesson being expected at the following lesson.
If you are not able to keep your regular lesson then please speak to a member of staff.
If you change your mind and no longer want your lessons then please phone us or leave a message to cancel your future lessons.
We will not hold any spaces unless you have contacted us.
Under normal circumstances we are open 7 days a week from 9:00am to 5:30pm. All lessons must be booked via telephone or in our office, we do not take lesson bookings via this websites email. Please give us a call on 01732 872844 to discuss your requirements. Lesson prices are available on the Riders tabs above together with information about suitable attire to wear for a lesson. We look forward to seeing you.